Desktop Support EngineerWe are seeking a hands-on IT Support Specialist for a multi-year, ongoing contract in Holly Ridge, LA. This is a high-visibility, onsite role requiring 5–7 years of experience in fast-paced technical environments. You will be the primary point of contact for hardware, software, and network infrastructure support.Contract DetailsLocation: 100% Onsite (Holly Ridge, LA)Schedule: Monday–Friday, 8:00 AM – 5:00 PMDuration: Multi-year contract (Potential for permanent conversion)Key ResponsibilitiesDesktop & Infrastructure Support: Install, configure, and troubleshoot Windows 10/11, M365 apps, and peripherals (printers, docking stations, and AV systems).Network Maintenance: Perform onsite troubleshooting for switches, routers, firewalls, and WAPs.
Handle "rack and stack" of equipment and patch cabling.Systems Administration: Manage user access and devices via Active Directory, Entra ID (Azure AD), and Intune/MDM.Asset Management: Maintain strict record-keeping of all distributed hardware and IT assets.Remote & Security Support: Support VPN technologies and security tools including Cisco Umbrella and CrowdStrike.Required QualificationsExperience: 5–7 years of relevant IT support experience.Technical Proficiency: Strong knowledge of TCP/IP, DHCP, DNS, and VPNs.Environment: Expert-level support for Microsoft 365, Active Directory, and Windows OS.Hardware: Experience with video conferencing, printers, and rack-mounted network gear.Preferred SkillsCertifications: CompTIA A+, Microsoft, or ITIL.Tools: ServiceNow, Citrix Workspace, Bomgar, ManageEngine, or Cisco AMP.