Desktop Support EngineerLocation: Parsippany, NJRole and Responsibilities1. Technical Support: Provide technical assistance to users experiencing hardware and software issues.2. Installation and Configuration: Install, configure, and maintain desktop hardware, software, and peripheral devices.3.
Troubleshooting: Diagnose and resolve technical problems related to desktop systems, applications, and network connectivity.4. User Training: Train users in new technologies and provide guidance on best practices.5. Documentation: Maintain detailed records of technical issues and solutions, and update documentation as needed.6.
Collaboration: Work closely with other IT teams to resolve complex issues.7. Conference Room Support: Set up and maintain audiovisual (AV) equipment in conference rooms. Ensure all equipment functions properly before meetings and provide on-the-spot technical support during meetings.8.
iOS Device Support: Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions.