Job TitleConfigure, test, and deploy laptop and workstation hardware and software to users both locally and remotelyOversee Laptop/Desktop imaging, including installations of all appropriate applications and security layersDiagnose and resolve problems related to the operation of PCs on the networkTroubleshoot and repair break/fix issuesConfigure, troubleshoot and support Video Conferencing systems used for corporate broadcastsSMART HANDS to take direction and perform Data Center related activities, e.g. physical connectivity and cabling, and coordinate with the infrastructure teams regarding compute, storage, backup, and networking activities on an as-needed basis. Travel to the data center in Pittsburgh when needed is a requirementProvide solutions to user issues by identifying problems, researching answers, and helping to implementTrain users in basic problem resolution and understanding of how to make efficient use of their PCsRespond to user requests and service issues in a timely and professional mannerProvide support via phone and using remote support softwareCreate, monitor, update, and close tickets using ServiceNow ticketing systemAdhere to technology and security policies at all times while performing daily functionsRemain current on technical and operational details concerning PC products and supportPersonal QualificationsDegree and/or technical education in Information Technology or related field, along with 10+ Years of relevant hands-on experience in an end-user and customer-focused networked PC environmentIndustry-specific certifications such as A+, Microsoft, and ITIL are a plus but not required.Comfortable working independently in a fast-paced office setting while supporting a wide variety of job roles.Proficient in time management and the ability to multitask and prioritize daily support requests and projects.Ability to diagnose, isolate, and troubleshoot computer physical hardware and software components both remotely and locally.Exhibit a professional attitude and appearance with excellent verbal, interpersonal, and communication skills.Self-motivated, enthusiastic, with solid problem-solving skills, detail-oriented, willing to learn, and a desire to succeed.Technical QualificationsExtensive experience with Win10/11 OS – Control panel, System settings, networking, device managerMicrosoft Outlook, Word, ExcelCisco AnyConnect or experience with VPN client technologiesCisco Web-ExExperience with endpoint security tools, ex: CrowdStrike Falcon, Cisco Umbrella, Cisco Anti-Malware protectionMicrosoft email and Outlook on an Hybrid O365 Environment—OST/PST, Email Profiles, Shared Folders, Archives, Add-on's and WebmailNetworking – Exposure and knowledge of networking protocols and components: TCPIP, DHCP, DNS, switches, routers, firewalls, VPN, tokens, WiFi, hotspots, & Nic's.Active Directory password resets and user properties.Working knowledge of WebEx audio/video conferencing systemsUnderstanding and prior experience working on the physical setup of a Data centerEEO Employer LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer.
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