Desktop Support EngineerWe are seeking a skilled Desktop Support Engineer to provide technical support and maintenance for end-user devices, including Windows and macOS systems.
The role involves managing the complete system lifecycle, troubleshooting network issues, and supporting identity and access management tools such as Okta.End-User SupportProvide L1/L2 technical support for desktops, laptops, and mobile devicesTroubleshoot hardware and software issues across Windows and macOS platformsSupport users via tickets, calls, and remote toolsWindows & macOS AdministrationInstall, configure, and maintain Windows and macOS systemsManage OS upgrades, patches, and security updatesHandle Active Directory, Group Policy, and system configurationsSystem Lifecycle ManagementManage end-to-end device lifecycle (procurement, deployment, maintenance, and decommissioning)Perform device imaging, provisioning, and asset trackingEnsure compliance with company security and IT policiesNetwork SupportDiagnose and resolve LAN/Wi-Fi/VPN connectivity issuesBasic troubleshooting of switches, routers, and firewallsCoordinate with network teams for escalationsIdentity & Access Management (Okta)Manage user accounts, SSO, MFA, and access provisioning via OktaTroubleshoot login, authentication, and access-related issuesSupport onboarding/offboarding processesSecurity & ComplianceEnsure endpoint security, antivirus, and encryption complianceSupport audits and security reviewsFollow ITIL processes and documentation standardsRequired SkillsStrong knowledge of Windows (10/11) and macOSExperience with Okta (SSO, MFA, user lifecycle)Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)Experience with Active Directory and endpoint management toolsKnowledge of device imaging and deployment tools (SCCM, Intune, JAMF)