Deskside TechnicianLocation: Burlington, MA 01803 (Onsite)This position assists staff with technical support or desktop/laptop computers, applications, printers and related technologies.Responsibilities:Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelinesWorks with vendor support contacts to resolve technical problemsWorks with service desk and RDS as appropriate to determine and resolve problems received from clientsResponds to support requests from service desk, users and other infrastructure teamsPerforms upgrades as directed to ensure the longevity of equipmentKeep track of request and make sure they are implemented as plannedParticipate in incident handling concerning desktop changesParticipate in projects concerning bigger desktop changes, for example rollout of new antivirusMicrosoft environment knowledge (desktop & server)Have some level of technical understanding of the products building up a desktop serviceExperience from the desktop environmentEnsures that computers connect seamlessly with diverse systems including validation systems, file servers, email servers, application servers and administrative systemsProvide weekly reportsImplement best practicesBe the single point of contact with the customerTechnical Requirements:Exposure on managing remote sitesPhone support experience necessaryTechnical helpdesk or technical call center experience is necessaryDisciplined, systematic problem-solving skills requiredWindows and Novell Operating systemsClients: Windows 7, Windows Vista, Windows XP, Windows 10/11 Windows 2000Servers: Windows 2000, Windows 2003, Windows 2008Knowledge of Active Directory, Novell eDirectory, Lotus Notes, and Exchange 2010/2016/O365ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service CenterRemote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native toolsMS Office Suite (XP, 2003, 2007/O365): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS VisioInternet browsers (e.g.