Job Description
Job Description
Job description:
Title: Desktop Support Engineer (Band 2)
Location: New York, NY | Work Mode: Onsite |
Experience: 1-3 Years
Job Summary
We are looking for a Desktop Support Engineer (Band 2) to provide onsite deskside and TechBar support, troubleshoot end-user issues, and support Windows, macOS, and iOS devices in an enterprise environment.
Responsibilities
Provide onsite deskside, TechBar, walk-in, appointment, and floor support.
Troubleshoot Windows, macOS, iOS, hardware, software, peripherals, and connectivity issues.
Perform IMACD (Install, Move, Add, Change, Delete) activities.
Manage incidents/requests, update tickets, and ensure SLA compliance.
Perform hardware break-fix, repairs, replacements, and coordinate with OEM vendors.
Support device build, staging, imaging, provisioning, refresh, deployment, and lifecycle management.
Support laptops, desktops, MacBooks, mobile devices, and peripherals.
Maintain hardware asset tracking, inventory, assignments, and lifecycle records.
Provide professional user support, technical guidance, and customer service.
Follow SOPs, ITIL processes, security, compliance, and audit requirements.
Required Skills
1-3 years of Desktop/Deskside/IT Support experience.
Hands-on experience with Windows, macOS, and iOS.
Strong hardware/software troubleshooting skills.
Experience with ticketing/service management systems.
Strong communication and customer-service skills.
Preferred Skills
TechBar / Walk-up Support
Microsoft Intune / JAMF / MDM
Asset & Device Lifecycle Management
ITIL Foundation certification
Key Competencies
Strong troubleshooting and problem-solving skills.
Customer-focused and professional approach.
Ability to support multiple platforms and work independently.
Working Conditions
100% onsite in New York, NY.
May require physical handling and movement of IT equipment.
Flexibility to meet business and operational requirements.
Work Location: In person
Job Description
Job description:
Title: Desktop Support Engineer (Band 2)
Location: New York, NY | Work Mode: Onsite |
Experience: 1-3 Years
Job Summary
We are looking for a Desktop Support Engineer (Band 2) to provide onsite deskside and TechBar support, troubleshoot end-user issues, and support Windows, macOS, and iOS devices in an enterprise environment.
Responsibilities
Provide onsite deskside, TechBar, walk-in, appointment, and floor support.
Troubleshoot Windows, macOS, iOS, hardware, software, peripherals, and connectivity issues.
Perform IMACD (Install, Move, Add, Change, Delete) activities.
Manage incidents/requests, update tickets, and ensure SLA compliance.
Perform hardware break-fix, repairs, replacements, and coordinate with OEM vendors.
Support device build, staging, imaging, provisioning, refresh, deployment, and lifecycle management.
Support laptops, desktops, MacBooks, mobile devices, and peripherals.
Maintain hardware asset tracking, inventory, assignments, and lifecycle records.
Provide professional user support, technical guidance, and customer service.
Follow SOPs, ITIL processes, security, compliance, and audit requirements.
Required Skills
1-3 years of Desktop/Deskside/IT Support experience.
Hands-on experience with Windows, macOS, and iOS.
Strong hardware/software troubleshooting skills.
Experience with ticketing/service management systems.
Strong communication and customer-service skills.
Preferred Skills
TechBar / Walk-up Support
Microsoft Intune / JAMF / MDM
Asset & Device Lifecycle Management
ITIL Foundation certification
Key Competencies
Strong troubleshooting and problem-solving skills.
Customer-focused and professional approach.
Ability to support multiple platforms and work independently.
Working Conditions
100% onsite in New York, NY.
May require physical handling and movement of IT equipment.
Flexibility to meet business and operational requirements.
Work Location: In person
Desktop Support Engineer (Band 2) in new york at Unknown Company
This position is listed as full time and onsite.