Desktop SupportLocation: Charlotte, NCDuration: 12+ months from projectedExpected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.Description (including, but not limited to): Assisting with increased Field Services workload due to organization wide return to office effective July 1, 2024; primary focus will be resolving incidents and assisting with AV initiative to bring support more in-house. Current AV equipment in use includes Crestron room controllers and scheduling panels, various brands of displays, and VIA wireless presentation devices. Day to day work will consist of:Gathering information and creating initial inventory of AV equipment county wideWorking through automated task for AV proactive checklist on regular cadenceAssisting with small scale upgrades/installs of AV equipmentCompleting standard Field Services (desktop) support requests and break/fix incidents