Desktop Support (Backfill URGENT) Chadds Ford, PA6 month, extensions up to 2 years US citizen, Green Card and EAD preferred, no visa sponsorship available for this job and no third party agencies –C2C. IMMEDIATE backfill. Looking for Lab Support if possibleJob DescriptionLevel 2 Analyst support, fielding and resolving inbound incidents from IT and Business users as escalated up by Level 1 or designated by management.Working within Service Now to manage the queue, log tickets (end to end) and collaborate with Level 1 – 3 teams within Incyte.Provide level 2 Desktop support ensuring customer satisfaction and incident resolution.Additional tasks include knowledge base development, documentation, and other tasks as assigned by the Incyte management team.