Senior Desktop SupportLocation: 133 Brookline Ave, Boston, MA 02215 Openings: 5Important Requirements:Candidates must reside within a 30-minute driving distance from the client location.Full residential address must be included with the submission.Candidates must own a vehicle and be comfortable traveling within a 30–35 mile radius to support multiple client locations.Flexibility to work different shifts is required.Job Summary:The Senior Desktop Support professional will provide on-site IT support for providers and practice managers within a clinical environment, serving as the primary face of IT support operations.Key Responsibilities:Provide daily IT support at clinical locations using the ServiceNow ticketing system.Travel to clinic sites for onsite technical support as needed.Support end-user onboarding, hardware setup, software installation, and technical troubleshooting.Handle and resolve IT escalations from clinical locations.Diagnose and resolve hardware, software, operating system, and application-related issues.Replace hardware components when necessary.Assist users with adapting to new technologies and system changes.Contribute to process improvements and support operational best practices.Required Skills:Desktop SupportExperience Required:3–5 years of relevant experience