Desktop SupportLocations: Baytown, TX Beaumont, TX 77705 OnsiteDuration: FulltimeJob DescriptionAbout the Customer – A global energy leader ranked in top 5 in Fortune 500. With a commitment to innovation and sustainability, they drive advancements in oil, gas and renewable energy technologies. Join us in serving this influential partner, where your talents shine.
We're looking for passionate individuals to contribute to their mission.Technical/Functional SkillsStrong knowledge of desktop/laptop hardwareGood knowledge of Win 10, Win 11 & MS OfficeKnowledge of Mac OS is preferredUnderstanding of daily operations and delivery processesApplication / software installation and trouble shootingKnowledge / exposure on ticketing tools (Service Now)Windows system administrationStrong Troubleshooting SkillsHardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.Working knowledge of supporting computer peripherals, like printer, scanners and non- standard devices etc.Understanding of active directory, networkingHardware, operating system & software knowledgeRoles & ResponsibilitiesProvides second-line investigation and diagnosis.Resolves and closes incidents/service requests as per the procedures & allocated timelinesLogs relevant incident/service request details as per process in ITSM tool.Communicates with client regarding incident progressEnsures tickets are updated at all times until issues are resolvedComplies with Quality Health Safety Environment (QHSE) and IT policiesLiaises with clients, IT support groups and 3rd party providers when necessaryPerforms staging of PCsPerforms IMAC (Install, Move, Add and Change) of End user hardware (xx, desktops, mobile devices, printers, desk phones, meeting room devices etc).Conducts hardware and software maintenance and supportTroubleshoots and resolves PC incidents and/or VIP requestsAssists with Site Security Officer (SSO) on IT security issues and virus eliminationCreates/maintain documentation for scope of workSpecial events coverage, meeting room & VCON & voice devices support