Desktop Support EngineerWe are seeking a Desktop Support Engineer to provide onsite technical support in a fast-paced Asset Management environment. The ideal candidate will have strong Windows desktop support experience, excellent troubleshooting skills, and the ability to provide white-glove support to business users. This role primarily focuses on desktop/laptop support, workstation setup, hardware troubleshooting, and end-user support.Required Skills:2–4+ years of Desktop Support experienceStrong Windows desktop and endpoint supportExperience with hardware troubleshooting, laptops, desktops, monitors, and peripheralsMulti-monitor and workstation setup experienceBasic knowledge of Active Directory, VPN, Networking, and Citrix/VDIExperience with ServiceNow, Jira, or similar ITSM toolsExcellent communication and customer service skillsAbility to work in a fast-paced, high-priority environmentPreferred Skills:Experience supporting financial services or asset management usersExposure to Bloomberg, Refinitiv, FactSet, or similar market data platformsKnowledge of OMS/EMS or AladdinExperience providing VIP/White-Glove supportKey Responsibilities:Provide onsite desktop and laptop support for end usersInstall, configure, and troubleshoot Windows devices and peripheralsSupport multi-monitor workstation setupsResolve hardware, software, networking, VPN, and access-related issuesManage incidents and service requests using ServiceNow or JiraSupport user onboarding and equipment deploymentCoordinate with infrastructure and application teams to resolve complex issuesDeliver excellent customer service while meeting SLA commitmentsMaintain accurate documentation and contribute to the knowledge baseAdditional Information:Onsite – Atlanta, GAVaccination RequiredNo C2C/SubcontractingBackground Check RequiredMultiple Openings
Desktop Support in atlanta at Unknown Company
This position is listed as contract and onsite.