Desktop Support Analyst - Financial Services.
Contract Role: 6 to 8 months (potential extension)
5 days onsite in Chicago, IL
Responsibilities
- Diagnose and resolve hardware, software, and network issues
- Provide troubleshooting for applications and custom systems
- Resolve issues related to desktop, mobile, VPN, and remote access
- Support proactive monitoring of critical systems and services to identify potential issues before they impact users
- Assist in implementing automated solutions to reduce repetitive incidents
- Collaborate with cross-functional IT teams (network, infrastructure, cybersecurity) to resolve complex issues
Requirements
- Experience supporting Microsoft 365 products
- Experience with Dell desktops
- Experience with Cisco video conferencing equipment
- Strong troubleshooting skills across hardware, software, and network issues
- Ability to support desktop, mobile, VPN, and remote access
- Strong customer service skills and a focus on rapid, complete resolution
Desktop Support Analyst in Chicago at Mission Staffing
This position is listed as contract and able to be worked remotely. It was posted yesterday.