Desktop EngineerLocation: Manhattan, NY / Scarsdale, NY ContractProvide onsite L2 deskside and field support for end-user devices, ensuring timely resolution of hardware and software issues.Key Responsibilities:Provide deskside and field support for laptops, desktops, printers, and peripherals.Troubleshoot Windows OS and standard desktop applications.Support device rollout, refresh, replacement, and break/fix activities.Provide VIP and executive user support.Assist with printer setup and troubleshooting.Coordinate with vendors during onsite dispatch.Maintain accurate ticket updates in ITSM tools.Follow security and compliance standards.