Desktop EngineerWe are seeking an experienced Desktop Engineer to support and enhance enterprise endpoint infrastructure within a large-scale corporate environment. This role combines hands-on technical support, systems administration, endpoint engineering, and project leadership responsibilities to ensure a stable, secure, and efficient end-user computing experience.The ideal candidate will have a strong background supporting Windows environments, endpoint management platforms, desktop security technologies, and enterprise device deployments. This individual will work closely with internal stakeholders, technical teams, and end users while serving as a subject matter expert for desktop engineering initiatives and operational improvements.Primary ResponsibilitiesProvide advanced support and technical guidance for escalated endpoint, operating system, hardware, and peripheral-related issuesServe as an escalation resource for complex desktop and endpoint support incidentsDevelop and maintain technical documentation, knowledge base articles, and operational proceduresAdminister and support enterprise endpoint management and device deployment platformsManage operating system updates, software deployments, patching activities, and endpoint lifecycle processesLead desktop engineering initiatives and technology implementation projects from planning through deploymentEvaluate and recommend technologies that improve endpoint performance, security, and user experienceSupport enterprise endpoint security initiatives and vulnerability remediation effortsDevelop automation solutions and scripting enhancements to improve operational efficiencyPartner with cross-functional IT teams to ensure reliable desktop infrastructure and device management servicesMonitor, troubleshoot, and optimize endpoint platforms and supporting technologiesAssist with project planning, change management activities, testing efforts, and user communicationsRequired BackgroundAssociate's degree in Computer Science, Information Technology, or a related field preferred10+ years of experience supporting enterprise desktop environments with increasing technical responsibilityExtensive experience supporting Microsoft Windows operating systems and enterprise endpoint hardwareStrong background administering endpoint management, software deployment, and device configuration platformsExperience supporting enterprise security tools, remote access solutions, and endpoint protection technologiesExperience managing operating system upgrades, software packaging, patch management, and deployment initiativesWorking knowledge of enterprise infrastructure technologies, including directory services, server administration, and systems management toolsExperience supporting large-scale desktop engineering projects within complex business environmentsSkills & QualificationsExcellent customer service and end-user support skillsStrong troubleshooting, analytical, and problem-solving abilitiesExperience developing scripts and automation solutions to streamline operational tasksAbility to manage multiple priorities and complex technical projects simultaneouslyStrong understanding of IT service management and change management best practicesExcellent written and verbal communication skillsAbility to collaborate effectively with technical and non-technical stakeholdersStrong documentation, process improvement, and knowledge-sharing capabilitiesSelf-motivated with the ability to work independently and drive initiatives to completionComfortable supporting occasional evening maintenance activities and project implementationsAddison Group is an Equal Opportunity Employer.
Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.