Job TitleExperience level: 6 – 8 years of technical experience in Windows and MacProficient in managing and troubleshooting Windows and Mac hardware and software; skilled.Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar roleGood understanding of computer systems, mobile devices and other tech productsExcellent problem-solving and communication skillsAbility to provide step-by-step technical help, both written and verbalFamiliarity with ITSM tools like ServiceNow for ticket management.