Desktop and Mobility Support

Responsibilities

• Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI
• Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components
• Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and tasks
• Deployment of device drivers and windows patch updates
• Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
• Manage the Security compliance health status of end user workstations
• Monitor security patching status and remedy deficiencies proactively
• Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral incident calls assigned from Service Desk team
• Adjust configuration options as required to resolve defects identified while performing corrective action on a device
• Investigate desktop level incidents and identify root causes to provide solutions
• Deployment, monitoring, reporting of device drivers including BIOS & utilities
• Support Windows 11 feature upgrade using modern management techniques – SCCM/Auto Pilot
• L2 workstations operational support
• Monitor and report on user experience
• Report on workstation image deployments and patch compliance metrics

Salary Range $60,000-$70,000 per year

Employee Benefits Summary

• Discretionary Annual Incentive
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support: Maternal & Parental Leaves
• Insurance Options: Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
• Time Off: Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance: Legal Assistance, 401(k) Plan, Performance Bonus, College Fund, Student Loan Refinancing