Job Description
Job Description
Sebenza LLC is a woman owned small business operating out of Tysons' Corner VA. We currently have an opening for a Systems Administrator to support our client in the DMV area. We currently have an opening for a Desktop Engineer to support our contract in Washington, DC.
The following are the required tasks that are expected for this position; other duties may be required as they are assigned.
* Provide Tier 1 & 2 desktop user support
* Onsite role, deskside support technician L2
* Drive high level of customer service and satisfaction.
* Manage incident and service request queues to ensure SLAs are met.
* Deploy IT assets to office-based users and coordinate courier/shipping for remote users
* Provide hands on resolution of 1st to 3rd line software and hardware incidents where required.
* Work with offshore capabilities to deliver efficient and effective service.
* Manage IT hardware inventory.
* Track and manage IT assets in asset management system.
* Fulfill service requests for varied IT equipment.
* Drive compliance to internal and external processes and standards
* Baseline desktop support (Windows 7 & Windows 10) and the Microsoft Office Suite.
* Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis.
* Install workstation software and hardware- locally and via remote.
* Diagnose and resolve LAN configuration problems.
* Evaluate and diagnose cabling, software, and hardware problems.
* Install and support of telecommunications hardware.
* Basic LAN troubleshooting skills/tools - TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned
* Email User support
* Data backup and restoration
* Provide technical support for webcast/video teleconferences
* Security patches and software upgrade surge support
* Support technology upgrades - both hardware and software.
* Provide problem tracking support (CA ServiceDesk) - end-user desktop/server support.
* Perform field office visits.
* Perform root cause analysis.
* Perform desktop/server decommissioning.
* Documentation of standard IT processes and procedures.
Required skills:
* 5 to 7 years of experience
* Microsoft 365/Office 365 cloud infrastructures
* IT asset management
* Windows 10/11 client OS and native windows application and tools
* Relevant Microsoft Certifications
* 100% Onsite
Job Description
Sebenza LLC is a woman owned small business operating out of Tysons' Corner VA. We currently have an opening for a Systems Administrator to support our client in the DMV area. We currently have an opening for a Desktop Engineer to support our contract in Washington, DC.
The following are the required tasks that are expected for this position; other duties may be required as they are assigned.
* Provide Tier 1 & 2 desktop user support
* Onsite role, deskside support technician L2
* Drive high level of customer service and satisfaction.
* Manage incident and service request queues to ensure SLAs are met.
* Deploy IT assets to office-based users and coordinate courier/shipping for remote users
* Provide hands on resolution of 1st to 3rd line software and hardware incidents where required.
* Work with offshore capabilities to deliver efficient and effective service.
* Manage IT hardware inventory.
* Track and manage IT assets in asset management system.
* Fulfill service requests for varied IT equipment.
* Drive compliance to internal and external processes and standards
* Baseline desktop support (Windows 7 & Windows 10) and the Microsoft Office Suite.
* Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis.
* Install workstation software and hardware- locally and via remote.
* Diagnose and resolve LAN configuration problems.
* Evaluate and diagnose cabling, software, and hardware problems.
* Install and support of telecommunications hardware.
* Basic LAN troubleshooting skills/tools - TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned
* Email User support
* Data backup and restoration
* Provide technical support for webcast/video teleconferences
* Security patches and software upgrade surge support
* Support technology upgrades - both hardware and software.
* Provide problem tracking support (CA ServiceDesk) - end-user desktop/server support.
* Perform field office visits.
* Perform root cause analysis.
* Perform desktop/server decommissioning.
* Documentation of standard IT processes and procedures.
Required skills:
* 5 to 7 years of experience
* Microsoft 365/Office 365 cloud infrastructures
* IT asset management
* Windows 10/11 client OS and native windows application and tools
* Relevant Microsoft Certifications
* 100% Onsite
Deskside Support Technician in washington at Unknown Company
This position is listed as contract and able to be worked remotely.