Deskside Support Technician

Overview

Job Title: Active Directory Administrator

Location: Phoenix, AZ

Duration: 6+ Months

Responsibilities

• Support day-to-day aspects of the level 3 Migration calls of Active Directory during business hours
• Meet the SLA and QOS level
• Coordinate with other teams
• Escalation of all pending and failed calls
• Update the knowledge base and documentation
• Designing and planning of AD and Hyper V
• Migration and consolidation of Active Directory
• Provide L3 level support on AD, Monitoring and Reporting
• Experience in Testing and implementing security patches released by Microsoft
• Implementation and Maintenance Migration Windows 2000, Windows 2003 to Windows 2008
• Good Knowledge in Documentation for Installation, Testing, deployment and troubleshooting Windows servers
• Experience in Testing and implementing security patches released by Microsoft

Technical Requirements

• Strong knowledge of active directory concepts and configuration, i.e. need to understand membership in security groups, inherited groups, OU structure, etc.
• Knowledge of Windows Registry, including knowledge of modifying system registry to support installed applications and document configuration changes.
• Good knowledge on Windows NT 4.0, Windows 2000, Windows 2003 & Windows 2008 including Active Directory.
• Excellent skills on Windows 2003 and Windows 2008 designing & planning
• Hands on experience on migration and consolidation project
• Experience on Merger and Demerger of active directory Environment
• Expert on migrations tools (e.g. ADMT, Quest etc.)
• Good experience on Security translation
• Good understanding on reporting tools
• Good experience user training and documentation
• Should have expertise in backup products
• Should have worked with more than one patching & antivirus tools
• Good communications Skills, Interpersonal and willingness to excel and performance oriented

Soft Skills

• Excellent communication and conversation skills (Verbal and Written)
• Good working knowledge of MS OFFICE (Including MS Project and Visio)
• Should have a great customer handling skills
• Able to handle unforeseen situations
• High level of acceptance

Years of Experience

• Must have 7+ Yrs of IT Experience and 5 years in AD Administration.