TEKsystems is seeking a Service Delivery Manager to coordinate On-Site Support (Deskside Support) in the Washington DC area. The role focuses on aligning IT delivery with client priorities, supervising 20+ resources, and driving ServiceNow/ITSM tool usage to ensure high customer satisfaction.
Responsibilities include building stakeholder relationships, monitoring service performance, and providing hands-on technical oversight to minimize repeat incidents and improve documentation.
#J-18808-LjbffrDeskside Delivery Lead - Hybrid IT Service Manager (DC) in washington at Unknown Company
This position is listed as full time and onsite.