Supporting the VA ESOM contract, the full-time remote Deputy Service Reliability and Operations Manager will manage enterprise-level operational leadership, focusing on Major Incident Management and ensuring effective service reliability operations across a distributed 24x7 environment. Key responsibilities Provide leadership continuity in enterprise monitoring and service reliability operations as Deputy to the Service Reliability & Operations Manager Lead the Major Incident Management workstream, overseeing staffing, schedules, deliverables, and stakeholder coordination Establish and monitor KPIs and operational performance metrics to drive continuous improvement initiatives Required qualifications Bachelor's degree in computer science, information systems, engineering, business, or a related discipline 10+ years of relevant experience in enterprise IT operations, service reliability, or incident management 5+ years of management or project leadership experience with multidisciplinary teams Strong knowledge of ITIL-based service management practices, particularly Incident and Major Incident Management Experience managing staffing, schedules, deliverables, and stakeholder relationships in a high-impact environment
Deputy Service Reliability Manager in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.