Deputy Program Support Manager (PSM)Eagle Harbor, LLC, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Deputy Program Support Manager (PSM) in Washington, DC. Position Overview: Supports the Program Manager as Deputy Program Management, providing support includes but is not limited to comprehensive onsite program and administrative support for the Headquarter Office and four (4) Regional Offices. Position Responsibilities:The Deputy Program Support Manager (DPSM) is responsible for excellent and compliant contract performance at the location assigned.
This person will be responsible for the quality of deliverables and ensuring that performance requirements are upheld during contract performance. The DPSM shall liaise with staff and have full authority to act on behalf of the Contractor within the scope of operations at the location, including personnel management and hire/fire authority. Anticipated tasks include, but are not limited to, the following:Oversee all operations at the assigned location and ensure excellent performance that meets all requirements and standardsResponsible for Daily Reporting and with input from the Government Management staff, the DPSM assigns Contractor personnel to specific work areas in order to accommodate fluctuating workloadsEnsures that each Contractor employee signs an acknowledgement of Controls and a Standards of Conduct within I-day after employment and ensures Contractors adhere to internal controls, the Privacy Act, and personally identifiable information (PU) standardsHire and manage a technically proficient and professionally capable staff throughout the life of the contractProvide timely deliverables and performance related data to the Government in order to allow adequate monitoring, oversight, and performance measurement of support servicesConduct continuous improvement activities to realize improved service delivery capabilities and performancePromote innovation, efficiency, and effectivenessResolve problems with minimal disruption to the activities being performed under the contract.Respond rapidly to additional operational support requests and provide the appropriate levels of qualified staffParticipate in conference calls and digital video conferencesMay be requested to provide formal and informal briefings to visitors or at off-site conferencesSupport in ongoing studies and evaluationsEnsure satisfactory conformance with contract provisions and performance metricsPosition Requirements:Bachelor's DegreeSix (6) years of progressive management experience in a high volume production or office environment, including; Three (3) years managing a team the size and scope of the Headquarter assigned, including; Three (3) years managing seasonal/temporary work force, including; Three (3) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook.Ability to prepare management, business, technical, and personnel reports, reviews, and documents for internal and external useKnowledge and expertise in personnel managementExcellent oral and written communication skillsAdvanced understanding of MS office applications (Excel, Word, Outlook, and PowerPoint)Ability to prioritize workload for large teams and possess excellent organizational skillsAbility to interpret and apply regulatory materialCapable of performing duties of any Records Support AssociateMust be bonded if performing cashier closeout functions