Deputy Head of International Account Management (m/f/d)

In your role as Deputy Head of International Account Management, you actively support the leadership and development of the account management team and act as a substitute for the Head of Department during their absence. You serve as a key coordination interface between customers, production planning, IT, and procurement, making a significant contribution to the successful execution of customer projects and technical integrations.

Your Tasks

• Supporting the further development and performance of the account management team
• Strategic management of existing key accounts with overall responsibility for customer satisfaction
• Planning and coordinating customer system integrations via API interfaces in close collaboration with Production, Procurement, and IT
• Managing department-specific and cross-departmental projects
• Ensuring smooth and efficient process and order handling from data intake through to shipping
• Analyzing production and performance data to identify optimization opportunities
• Preparing reports to support strategic decision-making
• Monitoring costs, KPIs, timelines, and quality standards
• Actively contributing to the continuous improvement of processes, workflows, and system structures

What makes you stand out

• Professional experience in account management within the printing industry
• In-depth knowledge of production processes from printing through finishing
• Initial experience in team leadership and team development
• Analytical, solution-oriented mindset and structured working style
• Strong to very strong skills in Excel and basic knowledge of working with databases
• Good to very good written and spoken German and English skills
• Excellent communication and presentation skillsStrong customer focus, assertiveness, and structured project management capabilities