Deposit Operations Specialist I - Wires

Deposit Operations Specialist I - WiresThe Deposit Operations Specialist – Wires plays a critical role in delivering secure, accurate, and timely wire transfer services that support our customers, team members, and communities. This position is responsible for the end-to-end processing of domestic and international wire transactions while upholding First United's commitment to operational excellence, risk management, and exceptional service. This role goes beyond transaction processing—it reflects our service philosophy by building trust through accuracy, responsiveness, and proactive communication.

The Specialist actively develops into a subject matter expert while contributing to the continuous improvement of processes, ensuring we serve customers seamlessly—the first time, every time. The Specialist demonstrates strong ownership, sound judgment, and attention to detail while ensuring all activities align with established policies, procedures, regulatory requirements, and service level expectations.Key ResponsibilitiesOperational Excellence & AccuracyProcess daily incoming and outgoing domestic and international wire transfers with a high degree of accuracy and timelinessBalance and reconcile wire activity in accordance with established procedures and deadlinesEnsure all transactions comply with internal policies, operating procedures, and regulatory requirementsRisk Management & Fraud PreventionPerform customer callbacks and verification procedures to mitigate fraud risk and ensure transaction authenticityReview and resolve exception items identified through Risk Fraud Analysis and Verafin monitoringProcess wire recalls, disputes, and service messages with urgency and sound judgmentContinuous Improvement & OwnershipIdentify opportunities to improve workflows, reduce risk, and enhance the customer and team member experienceTake initiative in resolving issues and completing tasks with minimal supervisionSupport team goals by maintaining productivity, quality standards, and service level commitmentsBehavioral ExpectationsAct with Integrity: Handle all transactions and sensitive information with the highest level of confidentiality and ethical standardsOwn the Outcome: Take accountability for accuracy, timeliness, and resolution of issuesServe with Purpose: Deliver consistent, high-quality service that builds trust with both internal and external customersCollaborate Effectively: Build positive working relationships and contribute to a supportive team environmentAdapt and Grow: Embrace change, seek learning opportunities, and remain open to feedbackCommunicate with Clarity: Share information in a professional, respectful, and solution-focused mannerAdditional ResponsibilitiesComplete all required compliance training and exams within established timelinesMaintain adherence to all First United policies, procedures, and standardsSupport department initiatives and perform other duties as assigned by leadershipMaintain professional appearance and conduct consistent with organizational expectationsQualifications & ExperienceEducation & ExperienceHigh School Diploma or GED requiredMinimum of 2 years of banking or financial services experience preferredExperience in wire processing, electronic payments, or related operational functions preferredTechnical & Functional SkillsProficiency in Microsoft Outlook, Word, and ExcelStrong attention to detail with the ability to manage high-volume, time-sensitive tasksSound judgment and problem-solving skills in a risk-sensitive environmentAbility to prioritize, meet deadlines, and maintain accuracy under pressureInterpersonal & Service SkillsExcellent customer service skills across written, verbal, and interpersonal communicationStrong collaboration skills with the ability to work effectively across teamsDependable, accountable, and committed to meeting schedules and deadlinesProfessional demeanor with the ability to handle challenging situations with composureDemonstrate a customer-first mindset by responding with empathy, urgency, and accountabilityContributes positively to team culture