Deployment Technician

firstPRO is seeking a Customer Support Analyst / Desktop Support Technician for a contract opportunity with a large healthcare organization in the Lehigh Valley area. This position is fully on-site, Monday through Friday, and will support end users with hardware, software, and technical troubleshooting needs.

The ideal candidate will have at least 2 years of hands-on desktop support experience, strong troubleshooting abilities, and excellent customer service skills. This role involves configuring, deploying, installing, maintaining, and repairing IT equipment while providing timely and effective technical support across the organization.

Responsibilities

• Provide on-site technical support to end users, troubleshooting hardware, software, network connectivity, and peripheral issues.
• Configure, deploy, install, upgrade, and validate desktops, laptops, and other IT equipment.
• Perform hardware and software break/fix support, diagnostics, and repairs.
• Support Windows 10/11 operating systems and Microsoft Office/Office 365 applications.
• Assist with workstation deployments, equipment moves, installations, upgrades, and technical assessments.
• Troubleshoot and support printers, mobile devices, and other computer peripherals.
• Identify, research, diagnose, and resolve technical issues using effective problem-solving techniques.
• Maintain accurate inventory records of hardware, equipment, and peripherals.
• Provide professional, responsive customer service to employees across various departments and technical skill levels.
• Communicate technical information clearly and collaborate with internal IT teams to resolve issues.
• Ensure compliance with established IT standards, procedures, and security policies.
• Travel between organizational locations as needed to provide technical support.

Requirements

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Minimum of 2 years of hands-on desktop support or IT technical support experience.
• Strong experience supporting Windows 10/11 operating systems.
• Proficiency with Microsoft Office and Microsoft 365 applications.
• Experience with desktop and laptop deployments, installations, upgrades, equipment moves, and break/fix troubleshooting.
• Solid understanding of computer hardware, software, networking fundamentals, and peripheral devices.
• Experience troubleshooting printers, mobile devices, and network connectivity issues.
• Strong analytical, diagnostic, and technical problem-solving skills.
• Excellent interpersonal, communication, and customer service skills.
• Ability to work independently, prioritize tasks, and support users in a fast-paced environment.
• Strong attention to detail and commitment to delivering high-quality technical support.
• Valid driver's license required.
• Ability to work fully on-site, 5 days per week.
• Previous experience supporting a healthcare, hospital, or clinical environment is preferred.
• CompTIA A+ certification is preferred.

Employment Type: Contract (3+ months)

Schedule: Monday through Friday, 40 hours per week, fully on-site