The Michigan Department of Treasury seeks a Departmental Manager to lead the Individual Income Tax Customer Contact Section, overseeing 50+ staff and multiple supervisors. Responsibilities include ensuring accurate tax information delivery, coordinating staff training, establishing production goals, and fostering a culture of customer service and continuous improvement. This position requires exceptional leadership, strategic planning, and ethical standards in a fast-paced, team-oriented environment.
Key qualifications
- Bachelor's degree in any major
- Four years of professional experience, including two years at experienced (P11) level or one year at advanced (12) level
- Experience leading teams or groups toward completion of goals
- Call center operations or management experience preferred
- Fingerprint-based background check clearance for access to Federal Tax Information (FTI)
Departmental Manager 14 in dimondale at Unknown Company
This position is listed as full time and onsite.