Join a Leader in Home HealthcareAt Rotech Healthcare Inc., we're more than a medical equipment provider—we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.Explore more about our mission and services at Rotech.com.Department SupervisorWe are seeking a dedicated Department Supervisor to join Murray Operations Division.
Responsible for managing and directing the activities of the department's employees including ensuring resources are utilized efficiently, in accordance with department objectives and in ways that consistently promote patient quality and employee satisfaction.This is an evening shift 11:30am - 8:00pm CSTEssential Job Duties and Responsibilities(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)Aggressively manages any and all non-conformances in a timely, complete and professional mannerAids in the development and implementation of policies and procedures to improve efficiencies and quality within the departmentApproves and or denies employee request for time off based on assessment of departmental needsAssigns workloads to associates while managing department time off calendarsConducts employee counseling as needed for attendance, work performance and policy violationsEnsures all productivity standards are met in a timely manner through measuring and monitoringEnsures team members maintain full conformance with policy requirementsGathers and analyzes information in order to provide recommendations on various issuesIdentifies team and individual training needs and assists in developing plans for immediate and long-term performance improvementsInterviews and hires staff as needed and approved by department manager with emphasis on recommending the best-qualified candidatesManages all team leads and direct reports within their departmentMonitors and documents employee performance results along with providing feedback to associates to emphasize continuous improvementPrioritizes and plans work activities of associates while striving to increase productivity and efficienciesProvides management support and leadership initiative as needed to the Call Center facilityPerforms other duties as assignedEmployment is contingent onBackground check (company-wide).
Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.Drug screen ( when applicable for the position )Compliance with healthcare facility credentialing process ( when applicable for the position )Valid driver's license in state of residence with a clean driving record (when applicable for the position)Required Education and/or ExperienceHigh school diploma or GED equivalent, requiredPreferred Education and/or ExperienceBackground in the medical field with experience in administrative record management, preferredExperience working with medical equipment, preferredFamiliarity with medical billing processes and reimbursement procedures, preferredKnowledge of medical terminology, preferredMinimum of one year of related work experience, preferredThree to five years of team lead experience or supervisory experienceExperience in a team-oriented environment, preferredStrong customer service in centralized contact center background, preferredSkills and CompetenciesAbility to interpret various forms of communication, including verbal, non-verbal, written, and visualAbility to perform basic mathematical calculations accuratelyCapable of working independently as well as collaboratively within a teamDemonstrated ability to maintain confidentiality and exercise discretion when handling sensitive informationSelf-motivated, organized, and able to manage time and solve problems using deductive reasoningStrong attention to detail with the ability to multi-task effectivelyStrong English communication skills, both written and verbalMachines, Equipment and Technical AbilitiesAbility to navigate the internet and conduct online researchAbility to operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tabletsProficiency with email communication platformsWorking knowledge of Microsoft Outlook, Word, and ExcelPhysical DemandsAbility to lift and carry office equipment when neededAbility to read small print on screens and documents, requiring close visionAbility to sit, stand, walk, talk, and listen for extended periodsBenefitsGenerous paid time off and paid holidaysOvertime pay for non-exempt positions (as applicable)Commission for Account ExecutivesBonus and incentive opportunitiesFixed and variable car reimbursement for Area Managers and Account ExecutivesCar, mileage, and telephone reimbursement (as applicable)Employee discount and recognition programsEmployee Assistance Program (EAP)401(k), HSA, and FSA/Dependent Care FSAMedical, prescription, dental, and vision coverageLife insurance, disability, accidental death, identity protection, and legal servicesMeru Health mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings Solutions programsHepatitis B (HEPB) and TB vaccinationsEqual Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc.
recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.