Department of Corrections (DOC) Program Operations Specialist

Program Operations SpecialistThe Company: Pathways Vermont provides community-based mental health services and collaborative learning that centers people as the experts of their own lives. We strengthen our communities and the system of care by elevating the voices of lived experience.Pathways Vermont is committed to a diverse workplace that reflects the communities we serve and is particularly interested in receiving applications from a broad spectrum of people interested in providing supportive social services to Vermonters including people with military experience, individuals with disabilities, and people of color.The Role: The Program Operations Specialist serves as a key point of coordination between service teams, housing staff, administrative staff, and the Department of Corrections. This position supports consistent and equitable services across our statewide service sites, the seamless integration of new residents into housing, supports move-ins and move-outs, track and monitor data, outcomes, and trends, and works closely with the Department of Corrections to solve problems and create innovative solutions.

The Specialist plays a vital role in supporting resident transitions, promoting effective inter and intra-agency communication, and managing multiple perspectives, schedules, and needs.Available Positions: 1Location: Hybrid Remote (Statewide service range, mostly remote with in person reporting required occasionally)Schedule: Full Time (35-40 hours per week)Supervised by: Data and Reporting ManagerApplication Requirements:A Cover Letter and Resume are required with your application.Responsibilities:Primary administrative liaison for the Department of Corrections reporting and communication, including:Data entry in OMS: completion of quarterly and annual reports, ensuring referrals are responded to in a timely mannerObtaining records: ensuring all necessary client data is amassed and shared with the service and housing teams prior to client admissionEnsuring monthly notes and other required documents are uploaded to OMS, including lease violations, client notices, etcCoordinating move-ins for DOC participantsSecuring and sharing relevant information with Medical and Service teams to support with community integrationAttend monthly P&P meetings and other program meetingsCompleting quality data checks in foothold, ensuring internal reports completed and reviewedDischarge supportMove-in kit ordering and support with oversight of DOC spendingComplete and monitor Coordinated Entry applications for DOC participantsEnsuring PREA and program specific trainings are up to dateRespond to and prepare agency records requests in a timely mannerUpdate/test coverage of the Pathways Vermont On Call service for off hours supportConduct program and agency mailings and annual surveys as neededProgram invoice and receipt processing, tracking, organizationReview of client files upon discharge, ensuring organization and accuracyProcuring Death CertificatesOther duties as assignedAttendance at the annual All Staff and Programmatic Retreats is an expectation of employment with Pathways Vermont, unless excused by the employee's manager/HR. Retreats are held on workdays, during normal working hours, and are fully paid.Qualifications:Experience with databases, Google Apps, and other computer programsExcellent typing skills and knowledge of office equipment use and maintenanceMotivated self-starterAdvanced computer literacyResponsible, organized, accurate, and efficientAble to work independently and as part of a teamComparable experience preferredFlexiblePatient, creative, compassionate, and sensitive to co-workers and clientsExcellent written and verbal communication skills and excellent attention to detailLived experience with homelessness, mental health systems or other life challenges considered an assetHigh level of discretion and confidentiality; engagement with client medical records and agency EHR (electronic health record)Working Conditions/Physical Demands:Regular work hours will be between 9am-4pm, Monday- FridayAlmost constant operation of a computer and other office machinery.Regular, repetitive movement of hands and fingers including substantial movements of wrists, hands, and fingers for typing and/or writing, grasping paperwork, using technology equipment and other tasks.Frequent talking and participation in exchanging ideas through spoken word as well as ability to hear and receive detailed information through oral communication.Mostly sedentary work in a seated position.Occasional standing, walking, stooping, kneeling or crouching, reaching with hands and arms and light lifting.Frequent utilization of close visual acuity and reading from a computer screen, must be able to read information captured in type and free hand form.Compensation:$25 - $27 per hourBenefits:Medical, dental and vision insuranceLong Term Disability/Life InsurancePaid Time Off (accrual of 210 hours per year to start)9 Paid Holidays Annually403(b) Retirement Savings PlanEmployee Assistance ProgramLongevity Recognition RewardsAccess to a wide variety of Pathways facilitated trainings including Intentional Peer SupportIt is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability.