Department Manager

Department Manager – McDonald’s (Independent Franchisee)

Full‑time, Associate level, Sales and Business Development

Location: Trafalgar, IN

Job Summary

The Department Manager is responsible for leading one or more functional departments (Guest Service, Kitchen, People) within a McDonald’s restaurant owned and operated by an independent franchisee. The role focuses on ensuring a fast, accurate, friendly customer experience; maintaining high standards in food safety, quality and cost control; and developing, training and scheduling crew to meet sales and profitability goals.

Key Responsibilities

• Lead and manage shifts, ensuring customers receive a fast, accurate, friendly experience every visit.
• Oversee departmental systems such as Training, Food Safety and Inventory Management.
• Set departmental goals, delegate tasks, monitor performance, and report results to the management team.
• Ensure Guest Service Department staff deliver excellent customer experience, coordinate promotions and maintain front‑counter, McCafé and Drive‑Thru organization.
• Ensure Kitchen Department provides quality food quickly, maintains safety standards, controls food cost and trains staff in production procedures.
• Ensure People Department hires qualified crew, trains them, schedules effectively, and motivates employees throughout their tenure.
• Collaborate with other managers to achieve restaurant sales and profit objectives.

Qualifications

• Previous managerial experience preferred, ideally within a restaurant, retail or hospitality environment.
• Positive team player with flexible schedule.
• Strong leadership and communication skills.
• Must be 18 years or older to qualify for management in corporate‑owned stores.

Benefits

• 15‑25 days paid vacation.
• 10 paid holidays, anniversary splash and 8‑week sabbatical every 10 years.
• Education through Archways to Opportunity – options to earn a high school diploma, college tuition assistance and English classes as a second language.
• Medical, dental and vision coverage.
• Pre‑tax flexible spending accounts.
• Short‑ and long‑term disability, life and accident insurance.
• Paid leaves of absence.
• Service awards.
• Employee Resource Connection.
• Adoption assistance.
• Matching gifts program.

Legal Notice

By applying to this position you acknowledge that the restaurant is owned and operated by an independent franchisee, not McDonald’s USA. The franchisee is the sole employer responsible for hiring, terminating, disciplining, supervising, staffing and scheduling. McDonald’s USA has no control over employment matters and will not receive a copy of your application.

Referral Notice

Referrals increase your chances of interviewing at McDonald’s by 2x.