Department Manager – Service & Styling

• The Service and Styling Manager directs the service, selling, and styling to achieve an engaging and inspiring store environment.
• Leads by example in providing extraordinary service where all customers feel welcome, heard and valued.
• Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele.
• Provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experience.
• Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement.
• Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales.

Requirements

• 2+ years of retail leadership experience.
• Strong merchant skills and a history of delivering financial results.
• Proven record of developing great talent.
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays.