Department Manager (Savoy, IL)

Job Title

Department Manager

Job Details

Location: 1335 Savoy Plaza Drive, Savoy, IL 61874

Salary: $18.00 - $27.40 hourly

Job Purpose

Oversee one of three key departments – Heart of House, Bar, or Hospitality – working closely with the General Manager to ensure a safe, profitable, and guest‑centric dining experience.

Responsibilities

• Team Management
  • Staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of department Team Members.
  • Maintain records of WCT training, state‑required training, permits and certifications.
  • Create weekly schedules within labor guidelines and implement incentive programs and contests.
  • Provide performance feedback, conduct appraisals, administer merit increases and assist the General Manager with performance management of other Department Managers.
  • Coordinate with other Departments to balance staffing and growth opportunities.
  • Hold departmental meetings to communicate successes, new procedures and areas of opportunity.
• Quality Operations
  • Ensure all Team Members meet quality and service standards through recipe adherence, portioning and vendor accountability.
  • Monitor and troubleshoot food and bar equipment, inventory and point‑of‑sale systems.
  • Analyze performance tools (GEM, QSCs, audits, P&L) and develop action plans to address issues.
  • Maintain health‑and‑safety compliance, lead clean‑up activities and correct BOH and Steritech issues.
  • Deploy new product rollouts, promotions, and bar updates, ensuring vendors deliver quality product on time.
• Sales & Profitability
  • Control food and beverage costs, maintain inventory levels and monitor labor results within company variance limits.
  • Generate and use daily/weekly/monthly projections, understand the P&L statement and create action plans.
  • Lead waste, comps, voids and discounts management, especially for the Bar Department.
  • Design and implement sales‑building incentive contests.
• Guest Experience
  • Manage the Guest Comment Program, address guest quality complaints promptly, and coach managers on handling complaints.
  • Utilize Guest Experience Management (GEM) to feedback Team Members and adjust practices for overall satisfaction.
  • Identify techniques to attract new guests and enhance the overall dining experience.
• Heart of House Department Manager Specifics
  • Responsible for all food/product matters in the HOH area and oversee all HOH staff.
  • Operate within company‑defined food cost variance and labor SPLH targets.
  • Order, inventory, and maintain proper levels of all food and paper products.
• Bar Department Manager Specifics
  • Oversee adult beverage operations, inventory control and Responsible Alcohol Service compliance.
  • Hire, train, develop and motivate Bartenders and Bar Servers.
  • Ensure bar cost tools are used, oversee beverage costs, bar labor results and inventory levels.
• Hospitality Manager Specifics
  • Support the General Manager with the Local Restaurant Marketing program.
  • Develop and run hospitality services and incentives.

Qualifications

• Minimum 2 years of restaurant or hospitality management experience.
• Passion for fast‑paced environments involving wings, beer, and sports.
• Strong team‑building skills with focus on development and high performance.
• Open availability, including late nights and weekends.
• Self‑directed, results‑driven, with strong organizational, communication and basic math skills.
• Ability to maintain confidentiality, enforce company policies and compliance issues.
• High school education or equivalent, valid driver’s license, satisfactory background check and ability to lift 50 pounds regularly.
• Completion of Buffalo Wild Wings Management Certification program.
• Preferred if previous experience with a full‑bar restaurant.

The duties of this position may change from time to time. World Wide Wings reserves the right to add or delete duties and responsibilities at its discretion.