Job Overview
This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products. However, this franchisee is a separate company and a separate employer from McDonald’s USA. The franchisee is responsible for all employment matters including hiring, firing, discipline, scheduling, and staffing.
Responsibilities
- Managers lead shifts every week, ensuring customers receive fast, accurate, friendly service.
- Guest Service Department Manager
- Ensures crew and managers deliver a great customer experience.
- Ensures sales promotions are executed effectively.
- Ensures all service staff are trained in service procedures.
- Ensures the Front Counter, McCafé, and Drive‑Thru areas are organized for optimal service.
- Kitchen Department Manager
- Ensures the restaurant delivers high‑quality food quickly.
- Ensures food safety standards are maintained.
- Controls food cost.
- Trains kitchen staff on production procedures and new menu items.
- People Department Manager
- Recruits and hires qualified crew members.
- Trains and schedules crew to meet sales and profit goals.
- Provides positive onboarding and ongoing motivation and recognition for the team.
Qualifications
- Previous managerial experience preferred, ideally within a restaurant, retail, or hospitality environment.
- Must be 18 years or older.
- Willingness to work flexible schedules and thrive in a fast‑paced environment.