Department Manager Position

Job Overview

This position is for a manager in a franchise‑owned restaurant. Employees are hired and managed by the franchisee, which is a separate entity from McDonald’s USA. The franchisee is responsible for all employment matters, including hiring, firing, discipline, supervision, staffing, and scheduling.

Responsibilities

• Lead shifts weekly, ensuring customers receive fast, accurate, and friendly service.
• Manage assigned systems such as training, food safety, and inventory when supervising a department.
• Guest Service Department Manager: oversee crew and managers to deliver a great customer experience, execute sales promotions, train service staff, and maintain the Front Counter McCafé and Drive‑Thru areas.
• Kitchen Department Manager: ensure the restaurant delivers high‑quality food quickly, maintains food safety standards, controls food cost, and trains kitchen staff on production procedures and new menu items.
• People Department Manager: hire qualified crew, train them adequately, schedule them to meet sales and profit goals, set a positive tone for new employees, and motivate staff throughout their tenure.

Qualifications

• Previous managerial experience preferred, ideally in a restaurant, retail, or hospitality environment.
• Positive team player with flexible schedule who enjoys a fast‑paced environment.
• Must be 18 years or older to serve as a manager.

Legal Disclosure

By applying to this position, I understand that I am applying to work at a restaurant owned and operated by an independent franchisee, not McDonald’s USA. The franchisee is a separate company and the sole employer responsible for all employment decisions. Any information I provide will be forwarded only to the franchisee organization, and McDonald’s USA will not receive a copy of my application or be involved in hiring decisions.