Department Manager (Marion, IN)

Job Details

Location: 1129 N Baldwin Avenue Unit 3 – Marion, IN 46952
Salary Range: $18.00 – $27.40 hourly

Department Manager Responsibilities

• All managers, regardless of position, share responsibility for following the World Wide Wings Manager Description in conjunction with the following job description specific to this position in the company.
• Directly responsible for the staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of Department Team Members to maintain a department team at or above staffing guidelines.
• Responsible for WCT training in the department and maintaining the department at training store certification.
• Develops direct reports by creating action/development plans when necessary.
• Coordinates with other Department Managers on hiring decisions to ensure growth opportunities exist for Team Members.
• Creates weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs.
• Creates, develops and implements incentive programs and contests for department and actively motivates Team Members to participate in all company promotions and incentives.
• Responsible for providing regular performance feedback, including timely performance appraisals and development of department.
• Administers semi‑annual merit increase process.
• Assists General Manager with coaching other managers on effective performance management procedures.
• Oversees MIT training during training weeks and ensures WCTs are correctly scheduled to conduct the training of the department modules.
• Assists General Manager with the on‑going performance management and development of Bar, Hospitality and Assistant Managers.
• Utilizes World Wide Wings support teams / subject‑matter experts when necessary or required.
• Provides coaching and follow‑up to direct reports to ensure execution of service standards and guest experience.
• Communicates effectively to direct reports by holding departmental meetings on a timely basis to communicate successes, new procedures, and areas of opportunity.
• Ensures all department Team Members have current state required training and permits Guest (… truncated).
• Actively looks for and identifies techniques to attract new guests.
• Responsible for the restaurant’s Guest Comment program, ensuring all food‑quality guest complaints are handled on a timely basis and providing feedback and coaching to managers on methods for handling guest complaints concerning food quality.
• Utilizes Guest Experience Management (GEM) program to provide feedback to Team Members and makes the adjustments necessary to ensure overall guest satisfaction.
• Facilitates and ensures adherence to new food product rollouts.
• Responsible for ensuring all Team Members meet or exceed standards for serving quality products, recipe adherence and portioning.
• Communicates with all food vendors and holds them accountable for timely delivery of high‑quality products.
• Ensures menu specs (recipes), wall charts, and department‑specific systems are utilized and adhered to.
• Communicates areas of opportunity to the department and management team.
• Helps General Manager teach, coach and direct managers and Team Members on quality, service and cleanliness standards and proper inventory levels.
• Understands and analyzes pertinent sections of restaurant performance measurement tools (GEM, QSCs, audits, P&L) and troubleshoots problem areas by creating and implementing action plans.
• Conducts administrative manager functions including entering invoices, inventory, end‑of‑day procedures, etc.
• Monitors all department equipment and reports equipment repair needs through the facility‑management system, following up to ensure repairs are completed on time.
• Operates the department in a manner consistent with all applicable Board of Health and standard food‑safety practices.
• Corrects BOH and Steritech issues immediately.
• Facilitates and ensures adherence to new bar product/promotion rollouts.
• Communicates with all beer and alcohol vendors and holds them accountable for timely delivery of high‑quality products.
• Ensures menu specs (recipes) and bar systems (alcohol incident log, bar line check, prep lists) are utilized and adhered to.
• Communicates areas of opportunity to Bartenders, Bar Servers and management team.
• Understands and analyzes pertinent sections of restaurant performance tools (GEM, QSCs, audits, P&L) and troubleshoots problems areas in the bar, creating and implementing action plans.
• Conducts administrative manager functions as needed, including entering invoices, end‑of‑day procedures, etc.
• Ensures monitoring of all bar equipment so all equipment functions and produces high‑quality products.
• Responsible for overall food cost and operates department within company defined variance to legit food cost variance.
• Responsible for overall HOH labor results and operates department within company standard SPLH targets.
• Orders all food and paper products from produce vendors and food distributor.
• Maintains proper inventory levels on all food and paper products with accurate and independently validated inventories.
• Establishes daily, weekly, monthly and quarterly projections.
• Understands the P&L statement and creates action plans for problem areas.
• Completes all other assigned duties or tasks.
• Ensures bar cost tools are effectively utilized by Bartenders, Bar Servers and other Managers.
• Responsible for overall beer, liquor and beverage costs and bar labor results.
• Maintains proper inventory levels on all alcohol products.
• Understands sales and profit goals and troubleshoots problem departments.
• Aggressively manages waste, comps, voids and discounts with specific responsibility for the Bar Department.
• Creates, develops and implements bar sales building incentive contests.
• Assists the General Manager with the execution of the Local Restaurant Marketing program.
• Creates, develops and implements sales building incentive contests.
• Completes all other assigned duties or tasks.

What You’ll Do

• Lead and inspire Team Members to deliver top‑tier service and unforgettable fan experiences.
• Coach, train, and develop your team—building an all‑star lineup every day.
• Own execution across operations, from guest engagement to quality, speed, and accuracy.
• Champion a clean, safe, and compliant environment across all areas.
• Bring energy to in‑house promotions, local marketing, and fan engagement initiatives.

Qualifications

• High school diploma (or equivalent) required.
• Restaurant and/or leadership experience preferred.
• Solid understanding of restaurant operations, food safety, and responsible alcohol service.
• Passionate about developing people, building culture, and leading by example.
• High energy, thrives in fast‑paced environment, and brings enthusiasm to every shift.

Benefits & Perks

• Competitive pay.
• Same‑day pay options.
• Manager bonus potential.
• Flexible scheduling.
• Team Member discounts.
• Fun, team‑oriented atmosphere.
• Opportunities for growth and development.
• 25% off discount on food and alcohol when not working for you and up to 3 others in your party.