Department Manager (Hillsboro, OR)

Job Details

Job Location: 2219 NW Allie Avenue Suite 1440 - Hillsboro, OR 97124

Salary Range: $20.04 - $23.91 Hourly

Position Overview

We are seeking a Department Manager to oversee the Heart of House, Bar, or Hospitality department at Buffalo Wild Wings. The role requires managing staff, ensuring quality, maintaining profitability, and delivering a superior guest experience.

Responsibilities

• Lead staffing, recruitment, orientation, and ongoing development of department team members.
• Maintain department training, certifications, and performance standards.
• Develop and administer incentive programs and contests.
• Conduct regular performance feedback and appraisal of staff.
• Assist the General Manager with coaching other managers and overall restaurant operations.
• Ensure all department equipment and inventory are maintained, and report needs for repair.
• Enforce food safety, health, and brand quality standards across all operations.
• Utilize GEM, QSC, P&L, and other performance tools to identify improvement opportunities.
• Implement service, quality, and cleanliness standards for wall charts, recipes, and vendor compliance.
• Manage food and beverage costs, labor results, and waste reduction to meet company targets.
• Prepare and analyze daily, weekly, and monthly projections and maintain accurate inventory levels.
• Communicate with vendors to ensure timely delivery of high-quality products.
• Plan and oversee bar operations: ordering, inventory control, staff training, and RAS compliance.
• Support marketing initiatives and local restaurant promotions.
• Maintain guest comment program and address food quality complaints.
• Participate in special events, promotions, and sales building contests.

Qualifications

• Minimum 2 years of restaurant or hospitality management experience.
• Experience managing a restaurant with a full bar is preferred.
• High school education or equivalent, valid driver’s license, satisfactory background check.
• Ability to lift 50 pounds regularly.
• Completion of Buffalo Wild Wings Management Certification program.
• Strong organizational skills, attention to detail, and excellent communication.
• Results‑driven, self‑directed, and capable of managing multiple priorities.
• Encourages a fun, exciting environment for guests and team members.
• Open availability, including late nights and weekends.

Benefits

• Competitive hourly wage with monthly bonuses.
• Comprehensive benefits program with guaranteed 401(k) match.
• Discounts on food and alcohol for employees and guests.
• Opportunities for professional development and career growth.