Department Manager (Fishers, IN)

Job Details

Location: 13977 Trade Center Drive, Fishers, IN 46038

Salary Range: $18.00 - $27.40 hourly

Role Overview

As a Department Manager at Buffalo Wild Wings, you will oversee restaurant operations, lead and develop staff, ensure guest satisfaction, and maintain profitability.

Key Responsibilities

• Department Management : Manage the Heart of House, Bar, or Hospitality Department according to the specific position. Oversee day‑to‑day operations on a shift‑by‑shift basis.
• Staffing & Development : Recruit, interview, hire, orient, train, and develop department team members. Develop action plans and provide coaching to maintain service standards.
• Scheduling & Labor Management : Create weekly department schedules within labor guidelines, balance team needs with business requirements, and administer merit increases and incentive programs.
• Guest Experience : Manage the guest comment program, address food quality complaints, and utilize the Guest Experience Management (GEM) program to improve satisfaction.
• Quality & Operations : Ensure adherence to food and bar product rollouts, maintain recipe accuracy and portioning, manage inventory levels, and conduct quality audits.
• Financial Management : Monitor food and bar costs, P&L statements, labor results, and implement corrective action plans to meet cost variances and sales targets.
• Health & Safety : Operate in accordance with Board of Health and food safety standards, monitor equipment, and report repair needs.
• Compliance & Training : Maintain required training, certifications, and permits; oversee WCT training and responsibility for bar/bottling compliance.

Benefits

• Competitive hourly wage of $18.00 - $27.40
• Eligibility for monthly bonuses and a comprehensive benefits program
• Guaranteed match to 401‑k contributions

Qualifications

• Minimum 2 years of restaurant or hospitality management experience; experience managing a full‑bar restaurant preferred.
• Valid driver’s license and ability to travel between units.
• Completion of Buffalo Wild Wings Management Certification program.
• High school diploma or equivalent; satisfactory background check.
• Ability to lift 50 pounds regularly.
• Strong organizational, communication, and problem‑solving skills.
• Experience in a fast‑paced, sports‑themed restaurant environment.

Physical Requirements

Must be able to lift 50 pounds, stand for extended periods, and perform other duties as needed.