Department Manager (Fishers, IN)

Job Details

Location: 13977 Trade Center Drive, Fishers, IN 46038

Hourly Salary: $18.00 – $27.40

Responsibilities

• Lead and inspire Team Members to deliver top‑tier service and unforgettable fan experiences
• Coach, train, and develop your team—and build an all‑star lineup every day
• Own execution across operations, from guest engagement to quality, speed, and accuracy
• Champion a clean, safe, and compliant environment across all areas
• Bring energy to in‑house promotions, local marketing, and fan engagement initiatives
• Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training, and ongoing development of Department Team Members
• Maintain department staffing at or above guidelines set at each business review
• Ensure training store certification and WCT training for department staff
• Create weekly department schedules within budgeted labor guidelines, balancing team member and business needs
• Develop and implement incentive programs and contests for the department; motivate participation in company promotions
• Provide regular performance feedback, conduct performance appraisals, and administer merit increase processes
• Assist the General Manager with coaching other managers on effective performance management procedures
• Oversee training modules; ensure WCTs are correctly scheduled to conduct training
• Use World Wide Wings support teams and subject‑matter experts as needed
• Communicate regularly with direct reports through departmental meetings
• Ensure all department members have current required state training and permits; actively address guest comments and quality complaints; use the Guest Experience Management (GEM) program to improve satisfaction
• Facilitate adherence to new food and bar product rollouts; verify recipe adherence, portioning, and inventory controls
• Communicate vendor expectations for quality and timeliness; hold vendors accountable for meeting specifications
• Analyze performance tools (GEM, QSCs, audits, P&L) to identify problems; develop and enforce action plans
• Perform administrative manager duties—entering invoices, inventory tracking, end‑of‑day procedures, and equipment monitoring
• Comply with all applicable Board of Health and food safety practices; promptly address BOH and Steritech issues
• Manage overall food cost, labor results, and inventory levels; maintain proper inventory for food, paper products, and alcohol
• Create daily, weekly, monthly, and quarterly projections; understand P&L statements and develop corrective actions for problem areas
• Administer bar cost tools; manage beer, liquor, and beverage costs and bar labor results; maintain alcohol inventory; control waste, comps, voids, and discounts
• Assist General Manager with local marketing programs and sales‑building incentives for hospitality and bar departments
• Complete all other assigned duties or tasks as required

Qualifications

• High school diploma or equivalent required; restaurant and/or leadership experience preferred
• Solid understanding of restaurant operations, food safety, and responsible alcohol service
• Team‑first mindset; passionate about developing people, building culture, and leading by example
• High energy; thrives in a fast‑paced environment; motivated and enthusiastic on every shift

Benefits and Perks

• Competitive pay
• Same‑day pay options
• Manager bonus potential
• Flexible scheduling
• Team Member discounts
• Fun, team‑oriented atmosphere
• Opportunities for growth and development