Department Manager - Deptford Mall

About the Role

As a Department Manager, you’ll lead and encourage your whole team. By bringing everyone together, you’ll create an inclusive culture that promotes collaboration and entrepreneurship, helping you, your team, and H&M succeed. You’ll ensure an excellent operational and visual experience for your store, customers and colleagues, assess strengths and opportunities, analyze sales, and create plans to optimize results and profits.

Responsibilities

• Provide total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Represent the H&M brand positively during customer interactions.
• Identify your department’s strengths and commercial opportunities and act on them.
• Establish and analyze sales and budget goals, creating plans to optimize results.
• Ensure customer service is provided across all store areas and that your team actively promotes and sells products to customers.
• Promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Manage your department cost‑efficiently.
• Maintain correct fitting room and checkout routines, including transactions, returns and exchanges.
• Handle all administration routines for people and operations.
• Keep up‑to‑date with fashion trends, new styles, brands, and competitors, and share product and fashion knowledge with your team.
• Recruit, onboard, manage performance, upskill and develop your team in‑store.
• Complete performance evaluations and succession planning.
• Retain and share knowledge and skills with your team.
• Collaborate, plan, and teamwork with the Visual Merchandiser team.
• Provide and receive feedback to support each other’s development.
• Plan and schedule the team’s work.
• Communicate daily, weekly, and as needed to motivate and inspire store colleagues.
• Ensure all procedures, routines, and legal requirements are followed.
• Participate in onboarding, training, and courses relevant to your role.
• Secure a clean, tidy sales floor and back‑of‑house, maintaining good stock levels and allocation to area teams.
• Ensure high‑fashion quality, visual, and commercial presentation with proper garment care.
• Adhere to the full garment cycle, fitting room routines and internal standards.
• Maintain OMNI services and in‑store technology tools.
• Maintain price signs and accurate pricing throughout the store.
• Update and upkeep BOH areas for all colleagues.
• Open and close the store daily.

Qualifications

• Strong leadership, enjoys taking responsibility for others.
• Ambitious, effective communicator, supportive, analytical problem‑solver, numerical and statistical skills.
• Achievement‑oriented, motivated by performance and competition, truly customer‑centric.

Benefits

• Diverse background inclusion and employee resource groups.
• Values‑driven organization with seven core values.
• Global talent community and career growth opportunities.
• Comprehensive benefits: health insurance, wellness, family support programs, company‑match retirement plan, paid leave, paid time off, community day.
• Employee discount at H&M, Other Stories, COS.
• Staff discount card for all H&M Group brands: H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound.
• H&M Incentive Program (HIP).
• 25% staff discount, medical, pharmacy, vision and dental coverage, employee assistance program, vacation, wellness, holiday and parental pay, 401(k), commuter benefits, health and dependent care FSA, voluntary benefits.

Compensation: expected base salary range is $26.60 - $30.59 hourly.

EEOC Code: SLS