Department Manager (Crawfordsville, IN)

Job Details

Location: 1870 South US Hwy 231 Suite A - Crawfordsville, IN 47933
Salary Range: $18.00 - $27.40 Hourly

Responsibilities

• Directly responsible for the staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of Department Team Members and does so to maintain a department team at or above staffing guidelines determined at each Period Business Review.
• Responsible for WCT training in the department and maintaining the department at training store certification.
• Develops direct reports by creating action/development plans when necessary.
• Coordinates with other Department Managers on hiring decisions to ensure growth opportunities exist for Team Members.
• Creates weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs.
• Creates, develops and implements incentive programs and contests for department. Actively motivates Team Members to participate in all company promotions and incentives.
• Responsible for providing regular performance feedback, including timely performance appraisals and development of department.
• Administers semi-annual merit increase process.
• Assists General Manager with coaching other managers on effective performance management procedures.
• Oversees MIT training during training weeks. Ensures WCTs are correctly scheduled to conduct the training of the department modules.
• Assists General Manager with the on-going performance management and development of Bar, Hospitality and Assistant Managers.
• Utilizes World Wide Wings support teams/subject matter experts when necessary or required.
• Provides coaching and follow up to direct reports to ensure execution of service standards and guest experience.
• Communicates effectively to direct reports by holding departmental meetings on a timely basis to communicate successes, new procedures, and areas of opportunity.
• Ensures all department Team Members have current state required training and permits Guest.
• Actively looks for and identifies techniques to attract new guests.
• Responsible for the restaurant's Guest Comment program. Ensures all food quality guest complaints are appropriately handled on a timely basis. Provides feedback and coaching to managers on methods for handling guest complaints concerning food quality.
• Utilizes Guest Experience Management (GEM) program to provide feedback to Team Members and makes the adjustments necessary to ensure overall guest satisfaction.
• Facilitates and ensures adherence to new food product rollouts.
• Responsible for ensuring all Team Members meet or exceed our standards for serving quality products, recipe adherence and portioning.
• Communicates with all food vendors and holds food vendors accountable for delivering the highest quality product on a timely basis to our specifications.
• Ensures menu specs (recipes), wall charts, and department specific systems are being utilized and are adhered to.
• Communicates areas of opportunity to the department and management team.
• Helps general manager teach, coach and direct managers and Team Members on quality, service and cleanliness standards and proper inventory levels.
• Understands and analyzes pertinent sections of restaurant performance measurement tools (GEM, QSCs, audits, P&L) and trouble-shoots problems areas. Creates and puts action plans in place to address issues. Follows up specifically with department's Team Members to ensure completion of plans.
• Conducts administrative manager functions (entering invoices, inventory, end of day procedures, etc.).
• Monitors all department equipment. Reports equipment repair needs through the facility management system. Follows up to ensure repairs are completed timely.
• Operates the department in a manner consistent with all applicable Board of Health and standard food safety practices.
• Corrects BOH and Steritech issues immediately.
• Facilitates and ensures adherence to new bar product/promotion rollouts.
• Communicates with all beer and alcohol vendors and holds them accountable for delivering the highest quality product on a timely basis to our specifications.
• Ensures menu specs (recipes), and Bar systems (alcohol incident log, bar line check, prep lists) are being utilized and adhered to.
• Communicates areas of opportunity to Bartenders, Bar Servers and management team.
• Understands and analyzes pertinent sections of restaurant performance measurement tools (GEM, QSCs, audits, P&L) and trouble-shoots problems areas. Creates and puts action plans in place to address issues. Follows up specifically with Bartenders & Bar Servers to ensure completion of plans.
• Conducts administrative manager functions as needed (entering invoices, end of day procedures, etc.).
• Ensures monitoring of all bar equipment to ensure all equipment is functioning and producing high quality products.
• Responsible for overall food cost. Operates department within company defined variance to legit food cost variance.
• Responsible for overall HOH labor results. Operates department within company standard SPLH targets.
• Orders all food and paper products from produce vendors and food distributor.
• Maintains proper inventory levels on all food and paper products. Inventories are accurate and independently validated.
• Establishes daily, weekly, monthly and quarterly projections.
• Understands the P&L statement, creates action plans for problem areas.
• Completes all other assigned duties or tasks.
• Ensures Bar cost tools are being effectively utilized by Bartenders, Bar Servers and other Managers.
• Responsible for overall beer, liquor and beverage costs and bar labor results.
• Maintains proper inventory levels on all alcohol products.
• Understands sales and profit goals and troubleshoots problem departments.
• Aggressively manages waste, comps, voids and discounts, with specific responsibility for the Bar Department.
• Creates, develops and implements bar sales building incentive contests.
• Assists the General Manager with the execution of the Local Restaurant Marketing program.
• Creates, develops and implements sales building incentives contests.
• Completes all other assigned duties or tasks.

Qualifications

• Minimum of 2 years of restaurant or hospitality management experience.
• Passion and commitment, thrive in a fast paced environment, especially one that includes wings, beer, and sports.
• Team focused, champions their team and ensures they have all the tools they need to be successful.
• Create a following of loyal, high performing Team Members who would walk through fire for you.
• Open availability, including late nights and weekends.
• Highly motivated, self-directed, and results driven with strong organizational skills, attention to detail and professional written and verbal communication skills.
• Skilled with basic mathematical computations.
• Proven track record of successfully managing multiple priorities in a fast paced work environment.
• Maintain confidential information, adhere to and enforce company policies, programs, and compliance issues.
• Qualified candidates bring a minimum of 2 years restaurant or retail management experience, and experience managing a restaurant with a full bar is preferred.
• Completion of a high school education or equivalent, a valid driver's license to travel between units, a satisfactory background check, and the ability to lift 50 pounds regularly.
• Completion of Buffalo Wild Wings Management Certification program.