Department Manager | Concord Mills

We are expanding teams, capabilities, and ambitions. As a Department Manager at Primark, progress is yours to own at the forefront of expanding this fashion revolution in the United States.

What You’ll Do

As a Department Manager, you will own a department, and focus on maximizing its sales, inventory, and standards. You will manage inventory, move product in accordance with customer demand, review and manage planograms and period layouts, and be commercial—knowing what is trending and ordering merchandise daily to drive sales.

You will keep an eye on the local market to maintain a competitive advantage in price, product, and shopping experience. You will use data to gain full knowledge of your department’s performance to drive sales and meet targets, and manage stock file accuracy for your department.

As the leader of your department, you will hire, train, coach, and motivate a team of Sales Associates and Team Leaders, ensuring an exceptional shopping experience for every customer and a positive work environment for every colleague.

What You’ll Get

We’re committed to your success and will provide a robust onboarding period. You’ll be empowered to succeed while we rapidly expand across the globe. We’ll also offer competitive benefits and work‑life balance.

What You’ll Bring

To be successful, you will have at least 2 years of retail leadership experience in a fast‑paced, high‑volume environment and demonstrate strong commercial acumen. Typical backgrounds include Store Manager, Assistant Store Manager, or Department Manager.

• You are nimble and adaptable, flexing plans and priorities in a fast‑paced environment.
• You have strong communication skills and the ability to relate to customer needs.
• You are a role model who can lead, motivate, and inspire the team, building confidence and enthusiasm to deliver excellent store standards and customer service.
• You are resilient, with a proven ability to lead a team and confidently give constructive feedback.
• You are commercially aware, understanding the local market, key competitors, and how to use relevant systems and tools to improve option control and drive sales.
• You possess good planning and organizational skills, prioritizing and working within agreed timescales.
• You have experience supporting store management with the protection of people, property, and premises, securing cash, stock, and property. You hold keyholder responsibility, including availability for emergency call‑outs.
• You can effectively manage difficult situations and possess strong problem‑solving skills.
• You can communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions, and lead teams daily and in emergencies. You can provide excellent customer service in English, communicating with customers and monitoring the performance of English‑speaking colleagues.

The pay range for this role is: $58,700-$71,760. This is a good faith estimate of the minimum and maximum pay for this role at the time of posting. The base pay rate offered will account for internal equity and may vary depending on the candidate’s geographic region of work, job‑related knowledge, skills, and experience.

Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.