Department Manager CA

Job Details

Location: 12411 Limonite Ave Ste 650, Eastvale, CA 91752

Hourly Salary: $22.10 – $25.75

Responsibilities

Department Manager – Heart of House (HOH)

• Oversee all food/product matters, staffing, and development of HOH team members.
• Maintain a safe environment and improve profitability through revenue and labor management.
• Assist the General Manager in overall restaurant operations, overseeing shift‑by‑shift fulfillment.

Department Manager – Bar

• Supervise bar operations, manage adult beverage matters, inventory control, and compliance with Responsible Alcohol Service.
• Plan, hire, train, and motivate bartenders and bar servers.
• Ensure bar cost tools are utilized and maintain inventory levels.

Department Manager – Hospitality

• Oversee dining room service and hospitality team development.
• Coordinate with other managers for hiring decisions and team growth.
• Implement an incentive program to motivate team members.

General Department Manager Tasks

• Recruit, interview, hire, orient, train, and develop team members.
• Create and manage weekly schedules within labor budget.
• Provide ongoing performance feedback, conduct appraisals, and administer merit increases.
• Coordinate with support teams for training, compliance, and performance management.
• Administer guest complaint program and use Guest Experience Management (GEM) to improve satisfaction.
• Monitor equipment, handle invoices, and ensure compliance with health and safety standards.
• Create action plans to address operational issues and follow up with direct reports.

Quality Operations – HOH

• Ensure adherence to new food product roll‑outs and recipe consistency.
• Communicate vendor expectations and audit quality standards.
• Analyze performance tools (GEM, QSCs, audits, P&L) to troubleshoot and resolve issues.

Quality Operations – Bar

• Track bar cost tools and maintain inventory of all alcohol products.
• Analyze performance tools and implement action plans for bartenders and bar servers.

Sales & Profit Responsibilities

• Manage food and beverage costs, labor results, and maintain inventory levels.
• Set projections, analyze P&L statements, and develop corrective action plans.
• Use incentive contests to drive sales and reduce waste, comps, and discounts.

Qualifications

• Minimum 2 years of restaurant or hospitality management experience.
• Experience managing a full‑bar restaurant preferred.
• High school diploma or equivalent; valid driver’s license.
• Completion of the Buffalo Wild Wings Management Certification program.
• Ability to lift 50 lbs regularly; satisfactory background check.
• Strong organizational skills, attention to detail, and effective communication.
• Self‑directed, results‑driven with a proven track record of managing multiple priorities.
• Ability to work flexible hours, including late nights and weekends.
• Passion for a fast‑paced environment, team focus, and commitment to creating a fun, exciting workplace.

EEO Statement

Buffalo Wild Wings is an Equal Opportunity Employer. Employment decisions are based on qualifications, experience, and business needs.