Department Manager (Brownsburg, IN)

Job Details

JobLocation: 1551NGreenStreet - Brownsburg,IN46112

SalaryRange: $18.00–$27.40 hourly

Department Manager Responsibilities

• HeartofHouse Department Manager has primary responsibility for the HOH area: manage all food/product matters, staff planning, and development. Maintain a safe environment and improve profitability through revenue and labor management.
• Bar Department Manager supervises BWW operations, responsible for adult beverage matters, inventory, compliance, and staff development.
• Hospitality Manager supervises dining‑room service, manages staff development, and maintains a safe environment.
• Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training, and ongoing development of department team members to meet staffing guidelines.
• Responsible for WCT training, maintaining certification, and providing development plans.
• Creates weekly department schedules within budgeted labor guidelines.
• Creates, develops, implements incentive programs and contests for the department, and motivates team participation.
• Provides regular performance feedback, including timely appraisals and development.
• Administers semi‑annual merit increase process and assists GM on coaching other managers.
• Oversees MIT training and ensures correct scheduling of WCTs.
• Provides coaching and follow‑up to direct reports to ensure execution of service standards and guest experience.
• Communicates effectively through departmental meetings.
• Ensures all department team members have current state‑required training and permits.
• Establishes techniques to attract new guests and manages the Guest Comment program.
• Utilizes GEM program for feedback and guest satisfaction.
• Facilitates and ensures adherence to new food and bar product rollouts and vendor accountability.
• Maintains menu specs, wall charts, systems, and ensures adherence.
• Trains managers and team members on quality, service, cleanliness, and inventory levels.
• Analyzes performance tools (GEM, QSCs, audits, P&L), troubleshoots issues, and implements action plans.
• Conducts administrative functions such as invoice entry, inventory, and end‑of‑day procedures.
• Monitors equipment, reports repair needs, and follows up to ensure timely repairs.
• Operates the department consistently with health and safety practices.
• Manages overall food cost, labor results, inventory levels, and P&L comprehension.
• Creates crowdsourced incentives and contests for bar sales.
• Assists GM with Local Restaurant Marketing program and sales incentive contests.
• Completes all other assigned duties or tasks.

Qualifications

• Minimum 2years of restaurant or hospitality management experience.
• Experience managing a restaurant with a full bar is preferred.
• Strong passion, commitment, and ability to thrive in a fast‑paced environment.
• Team‑focused with a track record of developing high‑performing team members.
• Open availability including late nights and weekends.
• Highly motivated, self‑directed, results‑driven with strong organizational and communication skills.
• Basic mathematical competencies.
• Proven ability to manage multiple priorities in a fast‑paced work environment.
• Ability to maintain confidential information and enforce company policies and compliance.
• High school education or equivalent and a valid driver’s license.
• Satisfactory background check and ability to lift 50pounds regularly.
• Completion of Buffalo Wild Wings Management Certification program.