Department Manager (Apple Valley, CA)

Job Details

Location: 18965 Bear Valley Rd - Apple Valley, CA 92308
Salary Range: $22.10 - $25.75 hourly

Benefits

• Competitive salary
• Monthly bonuses
• Comprehensive benefits program, including a guaranteed match to your 401(k) contribution

Responsibilities

• DepartmentManager – oversees the overall operation of the restaurant on a shift‑by‑shift basis and assists the General Manager in managing the end‑to‑end restaurant business.
• Heart of House (HOH) Department Manager – responsible for all food/product matters in the HOH area, staff planning and development, maintaining a safe environment and improving profitability through revenue and labor management.
• Bar Department Manager – supervises the Bar Department, manages all adult beverage matters, inventory control, Responsible Alcohol Service (RAS) compliance, hiring, training, and development of bar staff.
• Hospitality Manager – oversees dining room service operations, staff planning, development, and maintains a safe environment.
• Staff Management – responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training, and ongoing development of department team members.
• Scheduling & Labor Management – creates weekly department schedules within budgeted labor guidelines, balances team needs with business needs, and administers the semi‑annual merit increase process.
• Incentives & Motivation – develops incentive programs and contests, actively motivates team members to participate in all company promotions and incentives.
• Performance Management – provides regular performance feedback, conducts appraisals, and assists the General Manager with coaching other managers on effective performance management procedures.
• Training & Development – administers and schedules WCT, MIT, and other required training modules; ensures department certification and maintains current state‑required training and permits.
• Guest Experience & Complaints – manages the Guest Comment program, utilizes the Guest Experience Management (GEM) program to provide feedback and adjust service for overall guest satisfaction.
• Quality Operations – facilitates product rollouts, ensures recipe adherence and portioning, communicates with vendors, monitors equipment, and enforces food safety practices.
• Sales & Profitability – manages food and beverage costs, maintains inventory levels, analyzes P&L, sets projections, and troubleshoots problem areas to meet financial targets.

Qualifications

• 2+ years of restaurant or hospitality management experience, preferably managing a restaurant with a full bar.
• Passionate and committed to a fast‑paced environment that includes wings, beer, and sports.
• Team‑focused; champions team members and provides tools for success.
• Strong organizational skills, attention to detail, and professional written and verbal communication skills.
• High motivation, self‑directed, results‑driven with experience managing multiple priorities.
• Ability to maintain confidential information and enforce company policies and compliance.
• High school education or equivalent.
• Valid driver’s license and the ability to travel between units.
• Successful background check and ability to lift 50 pounds regularly.
• Completion of the Buffalo Wild Wings Management Certification program.
• Physical demands: ability to lift, stand, and work in a restaurant environment for the duration of the shift.