Dental Operations Leader

North Creek Dental Care is a well-established, patient-centered dental practice headquartered in Tinley Park, Illinois, with a rich history of serving the South Suburbs for over 40 years and a loyal patient base of more than 20,000. Offering a comprehensive range of services, including general, cosmetic, pediatric, and implant dentistry, the practice has built a strong reputation for clinical excellence and compassionate care throughout the greater Chicagoland area.

North Creek Dental Care is seeking a dedicated Operations Executive to lead and optimize the practice's day-to-day operations and position it for continued success.

Position Overview

The Operations Executive will be responsible for the full operational management of the practice, working closely with ownership and clinical leadership to drive performance, enhance the patient experience, and build a high-functioning team. This is a hands‑on leadership role suited for someone who thrives in a clinical environment and takes pride in running a well‑organized, efficient practice.

This is an on‑site position based in Tinley Park, Illinois.

Key Responsibilities

• Oversee all day-to-day operational functions of the practice, including scheduling, front office, billing, and collections.
• Partner with ownership and clinical leadership to set and achieve practice performance goals.
• Lead, develop, and manage administrative and support staff to build a cohesive, high-performing team.
• Monitor key performance indicators and implement process improvements to drive efficiency and growth.
• Manage practice budgeting, expense oversight, and financial reporting in collaboration with ownership.
• Ensure an exceptional patient experience from first contact through treatment completion.
• Maintain compliance with all applicable healthcare regulations, OSHA standards, and HIPAA requirements.
• Manage vendor relationships and identify opportunities to improve systems and technology.

Qualifications

• 3 or more years of practice management or operations leadership experience in a dental or healthcare setting.
• Strong understanding of dental office workflows, including scheduling, treatment coordination, and revenue cycle.
• Proven ability to lead and develop a team in a fast‑paced clinical environment.
• Experience with dental practice management software (Dentrix, Eaglesoft, Open Dental, or similar) preferred.
• Excellent communication, organizational, and problem‑solving skills.
• Bachelor's degree preferred.