Dental Office Manager

About us : At General Dentistry of Staten Island, we pride ourselves in bringing in providing the ultimate class service to our patients. We are provide general dentistry care, trust and world class service. The ideal candidate will have at least 5-7 years of experience managing medical or dental office, with strong background in practice administration, insurance billing, revenue management and patient relationships.

We are looking for someone with exceptional communication skills, outstanding customer service instincts, strong financial and billing knowledge, and the ability to mange all aspects of a front office operations.

Job Summary:

• Lead daily practice operations with integrity, organizations, and empathy, ensuring a seamless, welcoming experience for patients, staff, and provider(s)
• This role ensures efficient office workflow, excellent patient experience, regulatory compliance, and financial performance.

Key Responsibilities Administrative & Operations

• Oversee day to day office operations to ensure efficient patient flow, smooth scheduling, and consistently positive patient experiences
• Maintain office policies, procedures, and systems
• Serves as the primary liaison between doctor(s), staff, vendors and external partners • Ensure HIPAA and OSHA compliance Financial & Billing
• Manages front office financial processes including, but not limited to: billing, insurance verification, collections, and daily collection to ensure accuracy and compliance
• Manage accounts receivable and aging reports
• Prepare daily, weekly, and monthly financial reports to ensure monitor and tracking of KPIs such as: scheduling efficiency, case acceptance, production, collections, and patient retention
• Assist dentist budgeting and cost control Human Resources • Hire, train, onboard front desk and administrative staff
• Manage staff schedules, track hours, support onboarding, training and ongoing development
• Address staff issues and maintain team morale Patient Relations & Marketing
• Ensure high standards of customer service and patient satisfaction • Handle patient concerns and resolve complaints professionally
• Oversee recall systems and reactivation of inactive patients
• Support growth initiatives, including patient retention, referrals, reviews, promotions and community engagement Compliance & Risk Management
• Ensure adherence of HIPAA, OSHA and practice policies while maintaining organized, accurate records and workflows
• Manage incident reports and office audits
• Oversee insurance credentialing and renewals

The company reserves the right to add or change duties at any time.

If you are an experienced medical or dental office manager with exceptional leadership, billing, communication, and customer service, we'd love to hear from you.