Supporting providers and policyholders, the full-time Dental Customer Service Representative will handle inbound and outbound calls regarding dental benefits, claims, and payments while ensuring high-quality service and accurate request processing in a remote environment. Key responsibilities Handle customer inquiries related to dental products and services, providing accurate and empathetic service Research and resolve routine inquiries, escalating complex issues as necessary to ensure proper resolution Collaborate with internal teams to enhance customer retention through positive service experiences Required qualifications Minimum 1 year of customer service or contact center experience; health, dental, or insurance background preferred Basic knowledge of dental insurance products and familiarity with medical/dental terminology Proficient in using multiple computer systems simultaneously with strong typing and documentation skills Detail-oriented and adaptable, with a commitment to privacy (HIPAA) and regulatory compliance Able to work remotely with access to a high-speed internet connection