Demonstrator

LeMars, 12th Ave SW, LeMars, IA

Part time

R

Additional Considerations (if any):

Night & Weekend Shifts Required

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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Demonstrator

Department: Grocery

FLSA: Non-Exempt

General Function:

Provides prompt, efficient and friendly customer service. Prepares a demonstration of a product for the customers in the store. Offers customers samples of the product, explains the product and makes suggestions for preparation.

Core Competencies:

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  Partnerships

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  Growth mindset

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  Results oriented

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  Customer focused

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  Professionalism

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Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home, Service Managers

Direct Reports: None

Primary Duties and Responsibilities:

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  Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

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  Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.

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  Makes an effort to learn customers’ names and to address them by name whenever possible.

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  Assists customers by: (examples include)

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  escorting them to the products they’re looking for

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  securing products that are out of reach

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  loading or unloading heavy items

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  making note of and passing along customer suggestions or requests

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  performing other tasks in every way possible to enhance the shopping experience.

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  Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.

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  Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

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  Prepares product for sampling.

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  Offers samples to customers.

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  Answers customers’ product related questions.

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  Explains products and makes suggestions on preparation.

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  Organizes items needed to do demonstration.

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  Insures adequate supplies are available.

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  Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.

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  Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

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  Adheres to company policies and individual store guidelines.

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  Reports to work when scheduled and on time.

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Secondary Duties and Responsibilities:

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  Stocks supplies needed for demonstration.

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  Assists in other areas of store as needed.

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  Performs other job related duties and special projects as required.

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Education and Experience:

High school or equivalent experience. Less than six months of similar or related work experience.

Physical Requirements:

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  Must be physically able to perform light work exerting up to 20 pounds of force occasionally; up to 10 pounds of force frequently; and a negligible amount of force constantly to move objects.

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  Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

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  Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

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Knowledge, Skills, Abilities and Worker Characteristics:

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  Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.

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  Ability to do simple addition and subtraction; copying figures, counting and recording.

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  Must have the ability to have increased contact with people, interview or advise people.

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Working Conditions:

This position is exposed to dirt, noise, and potential electrical shock on a daily basis. This is a fast pace work environment.

Equipment Used to Perform Job:

Grill and kitchen utensils.

Contacts:

Has daily contact with the general public.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.