Delivery Partner

Location : St. Louis, Missouri, USA | Experience : 10+ years | Work From Office : 4 days a week

Job may require some minimum travel within USA.

Role Overview

The Delivery Partner is responsible for driving client satisfaction, portfolio growth, and high-quality service delivery across strategic key accounts in USA. This role balances operational excellence—managing resource utilization, hiring, bench cost, and compliance with technical leadership, driving Artificial Intelligence (AI) adoption, pre-sales support, and robust technical solution delivery.

Key Responsibilities & Accountabilities

Account Management & Strategic Growth

• Strategic Client Management : Maintain high levels of client satisfaction, account growth, and profit margins across strategic accounts.
• Delivery Management : Direct and oversee client delivery teams distributed across North America.
• Talent Development & People Growth : Lead hiring, onboarding, team development, retention, and career progression initiatives.
• Resource Optimization : Oversee resource allocation, bench management, team utilization rates, and cost control to maintain operational efficiency.

Operational Excellence

• Resourcing Efficiency : Optimize time-to-fill for critical roles and streamline workforce resourcing processes.

Technical Solutions & AI Leadership

• AI Adoption & Strategy : Drive the integration and enablement of Artificial Intelligence tools, automation frameworks, and AI-driven methodologies into client delivery models.
• Pre-Sales Support : Collaborate with sales and strategic account teams to provide technical domain expertise, solution scoping, and AI capability proposals during pre-sales engagements.

Required Qualifications & Competencies

• Professional Experience : Proven track record as a Delivery Partner, Engagement Director, or Senior Delivery Leader managing complex, multi-account portfolios in IT consulting or professional services.
• Domain Expertise : Deep domain expertise in Financial Services, with experience managing distributed teams
• AI & Technical Competency : Working knowledge of Artificial Intelligence (AI) solutions, and modern cloud technologies.
• Pre-Sales Leadership : Demonstrated success in pre-sales engineering, technical proposal design, and revenue enablement.