Deli Department ManagerResponsible for working closely with all Deli associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates' needs are being met. Contributes to store sales and profitability by effectively managing all aspects of Deli department operations, to include but not limited to: labor, accurate pricing, stock levels, merchandising, and guest service.Essential Duties and ResponsibilitiesLeads, supports and reinforces Hometown Grocers' culture, guest service and performance expectationsMaintains adequate staff levels by partnering with Human Resources Manager interviewing applicants and extending job offers to qualified candidatesResponsible for the thorough and consistent training and leadership of new Deli associatesManages Deli labor goals by creating associate schedules and collaborating with store leadership on daily/weekly/annual labor objectivesProvides support and additional training to associates 30, 60, and 90 days post-hire to manage retentionProvides guidance and delegates duties to Deli Department associatesDevelops associates by supporting professional goals and objectivesWrites and conducts performance reviews of the Deli associates, partnering with Deli leaders on specific areas within departmentManages all aspects of gross profit goals, planning and shrink controlDocuments violations of company policies/procedures by associates and conducts the appropriate corrective action in collaboration with Human Resources Manager and Store ManagerEnsures correct signage is represented throughout the Deli DepartmentObserves sales floor and back stock conditions; takes action to correct areas of opportunityMaintains inventory levels and ensures accurate pricing on products received and soldPlaces orders with various vendors for special orders and holidays, utilizing item movement as neededProvides excellent guest services by addressing concerns, resolving issues and living the Hometown Grocers cultureContributes to overall cleanliness of the department by maintaining, organizing and cleaning work areas, shelving, and sales floor as neededResponsible for Deli associates timekeeping and accuracyPrepares coaching sessions, performance reviews, event notes, training checklists, and store salesRegular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absencesOther duties as assignedQualificationsHigh School Education or equivalent combination of education and experience5+ of leadership experience (at least 2 years as manager) - retail or restaurant preferredExceptional interpersonal skills with the ability to communicate effectively to a diverse crew in a fast-paced environmentKnowledge of technology and the use of a computerThorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisionsKnowledge and understanding of all safety requirements and company safety policiesMust possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: Hand jack, slicers, baler, trash compactor, fryer, oven, grinders, mixers, blaster, chiller, and cook and holdsMust have WI Certified Food Manager License (Hometown Grocers will pay in order to get certified)Physical Demands and Work EnvironmentStand in one place for a long period of time, bend, stoop, and kneel regularlyFull range of upper body motionLifting up to 50 pounds on a frequent basisMay be exposed to varying temperatures such as refrigerators, freezers, kitchens and sales floorWork ScheduleThe Deli Department Manager is a full time salaried position.
The typical shift to be worked will include weekends, weekdays, and holidays (time of shift is subject to change based on needs of each store). The Deli Manager is also required to work one night a week, and one late night per month.