Delaware Licensed Collections Specialist

Managing a portfolio of assigned delinquent accounts, the full-time Delaware Licensed Collections Specialist will perform collection activities, initiate contact with debtors, document communications, and provide exceptional customer service while working onsite in New Castle, DE. Key responsibilities Initiate contact with debtors via phone, email, and written correspondence to discuss outstanding debts and negotiate payment arrangements Document all collection activities in compliance with client standards and Federal Regulations Utilize skip tracing techniques to locate debtors with changed contact information Required qualifications Must be able to obtain the required license for collecting upon placement High school diploma or equivalent; some college coursework in business or related fields preferred 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment Strong negotiation and persuasion skills with the ability to communicate effectively with debtors Basic computing skills and familiarity with collections software and CRM systems