Network Support SpecialistEntering request and incident tickets in Service Now ticketing system. Troubleshooting second level support tickets assigned to your group through Service Now. Creating and updating knowledge base articles. Providing excellent customer service for all customers. Recording and reporting time spent with customers. Troubleshooting network connectivity from the switch for phones, computers, and printers. Assisting network engineering team with troubleshooting of switches and phones. Providing support for: IOS, Android, Windows OS, and Mac OS devices. Knowledge of GPO, DHCP, and Active Directory.
Experience troubleshooting printers, scanners, and copiers. Knowledge of MDT, KACE, SCCM and PowerShell preferred but not required. The interview will be by webcam, but the work for this position is on site 100%. Prior experience troubleshoot hardware issues of laptops and PCs in a deskside capacity. Prior experience troubleshooting software issues of Windows OS/MacOS, IOS/Android. Great customer service experience. Attention to detail and great documentation skills for tickets and knowledgebase articles. Able and willing to work on site 100%. Prior experience writing PowerShell scripts to automate tasks in AD, Exchange, MS deployment toolkits, and software deployment automation.